Online Music Academy

FREQUENTLY ASKED QUESTIONS

1. How do Online Lessons work?

We facilitate live online lessons mainly through Zoom, but other Apps are available, if needed.

2. Are Online Lessons as effective as in-person lessons?

Yes, they are. The quality of your lesson is primarily determined by the expertise of our teachers, regardless of the mode of delivery. Our top-quality instructors are meticulously selected, boasting impressive academic and professional backgrounds. They specialize in online instruction, ensuring consistent 100% results.

3. What if it's not a good fit?

We offer you a complimentary initial lesson to acquaint yourself with the teacher and assess if our online platform aligns with your needs. In the event that the match is not ideal, we have multiple teachers available. Your honest feedback is encouraged, and we will gladly provide you with another opportunity to find the perfect fit until you are fully satisfied with your instructor.

4. What if my Wi-Fi encounters issues?

Should you encounter technical difficulties, your teacher will assist you in troubleshooting to ensure the continuation of your lesson. In the worst-case scenario, we will reschedule, allowing you to retain your credit.

5. What if I need to cancel?

We strive to accommodate your scheduling needs by offering the option to reschedule your lesson. Since your appointment is associated with a monetary transaction, rescheduling within a week is the optimal choice to avoid the loss of your pre-paid credit. Your teacher will work with you on a case-by-case basis.

6. Is this suitable for my background, level, experience, and age?

Absolutely, we cater to individuals of all ages, backgrounds, and styles. Our services span beginner, intermediate, and advanced levels, and our extensive experience enables us to teach anyone. We personalize lessons to your specific needs, emphasizing that it's never too late to pursue education, personal growth, and your passions.

7. What do I need to prepare/buy for my first lesson?

Nothing is required initially. Your teacher will assess your goals and needs before determining any necessary materials, books, or lectures. We often provide the required resources, and if you need to purchase a musical instrument, your teacher can assist you in selecting the best option based on your goals and budget.

8. Can I book now for a lesson in a few weeks?:

Certainly, you can book in advance. However, your teacher may reach out to you to discuss alternative scheduling options or rescheduling based on their availability.

9. Do I choose the teacher or do You do it for me?

The choice is yours. You have access to various elements for selecting your teacher, including their profiles on our "OUR TEAM" page and demonstrative videos on the specific academy page. Alternatively, if you're uncertain, feel free to share your goals with us, and we'll match you with the most suitable instructor for your needs.

10. How does payment work?

Payment flexibility is a priority for us. All lessons are pre-paid to secure your preferred teacher and reservation on our calendar. We offer options with great savings when purchasing more lessons bundled together. Detailed information and direct purchase links can be found on our "HOME" page.

HOW IT WORKS

No Hidden Fees

At SUPERBA VOX Online Music Academy, we are committed to transparency. We want you to know that there are absolutely no hidden fees. You only pay for the lessons you attend, adhering to our policy and terms & conditions of service, which are available in the footer section of our website.

Safe, Pre-Paid Lessons

With our digital scheduling system, you can securely pre-pay for your lessons using your credit card, and we'll conveniently save your card information for future transactions. If preferred, we can also send digital invoices directly to your email. Rest assured, all credit card payments are securely encrypted from end to end. For those on a weekly recurring plan, your card will be charged weekly. Our Weekly Recurring plan streamlines the booking process for your convenience.

Flexible Schedule

The number and frequency of lessons you choose should align with your individual goals, motivation, and budget. For beginners and young learners, we recommend starting with 30-minute lessons, gradually expanding as advised by your teacher. If you're eager to accelerate your learning, longer lessons of 45 minutes or 1 hour are available. For those with ambitious goals or professional aspirations, we suggest considering 2 or 3 lessons per week. Additionally, you have the option to study with multiple teachers to cater to your specific needs at Superba Vox.

Possible Packages

Online lessons are a significant commitment to your growth. If you're genuinely dedicated to learning, you'll understand that it takes time, regular practice, and commitment to multiple lessons. Superba Vox simplifies this process by offering various lessons and customizable plans. Explore our PRICING page to discover our range of solutions, designed to make lesson purchases manageable for everyone. A multi-lesson package provides convenience, ease of management, and keeps you focused, efficient, and motivated for long-term progress. Don't forget to explore our high-level Masterclass offer as well.

One to One Private Lessons

There's nothing quite like personalized education! With our online lessons, you have the privilege of a one-to-one professional coach dedicated to your musical journey. Feel free to ask questions and receive immediate answers. You have the autonomy to choose what aspects of music you wish to focus on. For instance, if you're interested in reading music notation or specific phonetics, our teachers are more than willing to guide you, but it's entirely optional. We want you to be fully satisfied with your music lessons, so you have the flexibility to determine your schedule, preferred genres, and our teachers will support you in your unique learning path.

Choose your Video App

For your video lessons, we provide you with the option to use Zoom as the primary platform, which we highly recommend due to its superior audio quality. This choice allows your teacher to discern even the most subtle nuances in sound, timber, and pitch changes. While Zoom is our preferred platform, we understand that you may have a preference for other applications such as Skype, Google Duo, Google Meet, or FaceTime. If you have a specific preference, please don't hesitate to communicate it to us, and we will do our best to accommodate your choice.

Book an Appointment

Enjoy your Lesson

Relax, there's no need to feel self-conscious. Our teachers are friendly and dedicated to helping you grow. Mistakes and challenges are part of the learning process, and we encourage you to embrace them as opportunities for improvement. Feel free to communicate with your teacher if you're having an off day. If you're feeling down, tired, or upset, it can affect your music, and we're here to support you through it. Learning music is therapeutic, so remember to enjoy yourself and have fun with it!

Give us Feedback

We value your feedback and are committed to ensuring you have the best possible experience with your music lessons. If you encounter any issues, please reach out to us at any time, and we will do our utmost to resolve them promptly. Our ultimate goal is your complete satisfaction, and we're here to listen and act on your feedback. Your happiness is our priority, and we kindly ask that you maintain kindness and respect in all interactions. Your peace of mind is essential to us.

Leave a Review

Maintaining our excellent rating and outstanding standards is crucial to us. We are deeply committed to ensuring that our students feel they are in the best hands. Quality is our top priority, and we work tirelessly every day to provide you with the very best experience. Our students have achieved remarkable success, from winning auditions and lead roles to earning awards and accolades in national and international competitions. They make a difference daily with their music in their families and communities. Welcome to our 5-star team!

Consult Our Offers

Stay informed about our latest initiatives, sales, and offers by checking our Pricing page regularly. At SUPERBA VOX, you'll discover exceptional value, high-quality lessons, and an online experience that remains focused on human interaction. We are open to making exceptions and offering support in special cases. Temporary pricing exceptions may be considered on a case-by-case basis. Be sure to explore our various offers, including "10-20 lessons packages," and inquire about our Referral Discount, Siblings Discount, Senior Discount, PRO High-Level Masterclasses, Live Recitals, and more.

Tell a Friend

Many students express their joy and satisfaction through positive online reviews and wish to do more to help. You can show your appreciation by leaving a tip when booking, or consider making a donation on our Donate page to support the growth of our school and offer scholarships to music students. Additionally, you contribute to our success when you share your positive experiences with your friends and recommend us to those in your circle. We offer a $25 discount as a one-time coupon for your next lesson when someone you know enrolls with us for at least 3 paid lessons. Please feel free to reach out for more information.