Terms & Conditions

Client Agreement – Terms and Conditions of Service

The terms of service clearly disclose the services provided by Superba Vox Inc. (“Superba”) to the student named below (“Student”). By participating in a free trial service or paying for Services, Student agrees to the following terms of service:

1. Definitions

“Student” shall be any person who seeks information about Superba Vox’s services, regardless of if the person ever pays for such services. “Service” and “Services” shall be any online lesson, instruction, tutoring, or other education provided by Superba Vox, its agents, contractors, or assigns.

“Online Platform” shall mean online video conferencing services. Example (Zoom, Google Duo, FaceTime, Skype, etc.)

2. Representation of Superba Vox

Superba Vox shall: Provide an Online Platform to provide Services; Provide the information to access the Online Platform before the scheduled Service; Exercise reasonable diligence when hiring teachers, employees, and contractors; Notify the Student of the reason for cancellation as soon as possible; and Remain dedicated to the diversity of its employees, agents, and contractors.

3. Representations of Student

Student warrants they: Agree to Superba Vox’s privacy policy posted on superbavox.com; Have provided true and accurate name, address, email, and phone number; Are an authorized user for the payment method on file with Superba Vox; Have permission to use the payment method on file to pay Superba Vox; Shall not contact any Services provider except through Superba platform; Understand that Superba Vox utilities a third-party payment system (Square), and they agree to the payment system’s terms and conditions; Will treat all Superba Vox’s employees, agents, and contractors fairly and with respect;

4. No Guarantee

The Services provided by Superba Vox are not guaranteed. By utilizing the Services, Superba Vox will use reasonable efforts to provide quality services. The Student acknowledges that there may be different methods or theories of teaching and shall not hold Superba Vox liable if it utilizes a unique methodology. Superba Vox does not guarantee that any method from its teachers will automatically lead to Student advancement or success.

5. Refund Policy

All Services must be booked and paid for in advance. Services canceled less than 24 hours before the scheduled Service shall not receive a refund. Any Service canceled 48 hours before scheduled Service shall receive a 50% refund. Any Service canceled more than 48 hours before the scheduled Service shall be entitled to a full refund. Notwithstanding, if an offer code, discount on a full-price service, or discounted lesson packages the total purchase price is non-refundable.

6. Limitation of Liability

Superba Vox shall not be liable for any security breach of its payment processor; any breach by the processor shall be the processor's sole responsibility. Superba Vox shall be liable under this agreement to Student for any incidental, consequential, special, indirect, exemplary, remote, speculative, or similar damages in excess of compensatory damages arising in connection with the Services. Superba Vox’s compensatory damages liability shall be limited to the total amount paid by Student to Superba in the last six (6) months.

7. Headings

All section titles, headings, or captions contained herein are for convenience only and shall neither be deemed a part of nor affect the meaning or interpretation of this Agreement.

8. Binding Effect

This Agreement shall inure to the benefit of binding upon the successors and permitted assigns of the parties hereto.

9. Governing Law and Jurisdiction

This agreement shall be interpreted, contused, and enforced according to the State of Michigan laws. Parties agree to the exclusive jurisdiction of the state and federal courts of Wayne County, Michigan.

10. Mandatory Pre-Lawsuit Mediation

Parties must attempt Alternative Dispute Resolution (ADR) through the Wayne County Dispute Resolution Center before either party may file a lawsuit. A party can file for ADR by visiting WCRDR.org. If, after filing, the responding parties do not agree or respond to the request for ADR, the filing party may file a lawsuit. If the responding party responds, the dispute must be handled by ADR. In the event the parties are unable to agree on a third- party neutral, the Wayne County Dispute Resolution Center shall appoint a neutral.

11. Entire Agreement

This Agreement constitutes the complete agreement among the parties hereto pertaining to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings of the parties in connection therewith.

12. Waiver

No failure of either party to assert or enforce the rights or remediates hereunder shall be construed as a waiver of such rights or remedies.